Terms and Conditions

Shipping and Delivery Policy

COVID-19: Shipping Delays
You may experience a delay in receiving your package as we’ve implemented new measures like social distancing guidelines to ensure the health and safety of our distribution center teams. Thank for your patience and continued support.

Shipping Costs & Delivery Times

Standard orders must be placed by 16:59 PM PT to start processing on next day. Processing time usually takes 1 business day and orders will arrive within 3-5 business days from when the order is processed. Expedite orders must be placed by 12:00 PM PT to start processing the same day and will arrive based on the transit time of the selected service. Delivery times are based on orders placed between Monday – Friday.

Shipping Method 

Costs

Total Delivery Time

(including processing time)

Standard Shipping to U.S

(Orders under $200)

$10

3-7 business days

Standard Shipping to Canada

$45

3-7 business days

Priority Shipping to US

FREE

3-7 business days PhuongBeauty's House offers FREE SHIPPING for orders $200 and over —no promotion code needed. For shipments totaling less than $200, there is a delivery charge of $10 for Standard 3-7 Days shipping.

Signature Delivery options are available for an additional fee of $5.00 when checkout. 

International Import Taxes & Duties

Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly

Lost or Stolen Packagage :  PhuongBeauty's House is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

• We know how important your order is! We provide our customers with the option to track your package through www.usps.com/tracking . If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
• We will always do our best to assist you, but we does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

Incorrect Shipping Information

• If a package is returned to  PhuongBeauty's House due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. we are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

Lost , Stolen and Damaged Packages

• We are not responsible for lost , stolen and damaged packages.

With the exception of the items listed in the “Final Sale & Nonreturnable Items” section below, unused, regularly stocked items may be returned by contacting our customer care team within 7 days of the delivery date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a 25 percent restocking fee and will be responsible for all return shipping fees. These fees will be deducted from your refund amount.
All returned items must be new, unused, and in the original packaging.

We do not share any of your personal informations. We would like to inform you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.e

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

This Privacy Policy is effective as of today and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If you have any questions about this Privacy Policy, please contact us.